We decided to discontinue the ticketsystem for now. The reason is that it grew too big with all the new devices and its currently to much work to maintain. The Ticketsystem was online for over two years and over 6000 Tickets were created and worked on. In general it was a nice way to give users the opporturnity to get help and it was a unique feature we had. Or do you know any other rom that offered such support in that way?
Maybe it will come back one day, but for now use our threads on xda to get help or join us in irc.